Customer Support Center

For technical support requests. For general inquiries, reach us via our Contact Us page.

Client Portal

For security purposes, access is manually granted by our engineers.

Request Access
Access Support Portal

Phone Support

289-815-2556 or 1-866-4-IT-FIRE

Email Support

Email Support

Note: Live support is available on weekdays from 8 AM to 6 PM EST/EDT. If you’re calling after hours, you can leave all your information on our answering machine. Our technicians are available to help on an on-call basis, but we may charge for after-hours support depending on your support contract.

Submit a Support Request

Please include as many details as possible so we can determine the quickest solution and the root cause of the issue.

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