Customer Support Center

For technical support requests. For general inquiries, reach us via our Contact Us page.

Client Portal

For security purposes, access is manually granted by our engineers.

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Access Support Portal


Phone Support

905-845-5959 or 1-866-4-IT-FIRE


Email Support

Talk To Us

Note: Live support is available on weekdays from 8 AM to 6 PM EST/EDT. If you’re calling after hours, you can leave all your information on our answering machine. Our technicians are available to help on an on-call basis, but we may charge for after-hours support depending on your support contract.

Submit a Support Request

Please include as many details as possible so we can determine the quickest solution and the root cause of the issue.

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  • Create/Submit a ticket