Our Years of Dedication
Digital Fire was established in 1999 to help small businesses in Oakville, Mississauga, and Toronto get the most out of their IT infrastructure. Over the years, we have reduced or eliminated the technical disruptions our clients experience, enabling them to concentrate on growing their businesses and achieving their goals.
Our Philosophy
Most business owners only consider hiring a technician after they encounter a problem and end up spending more than they should on repairs. At Digital Fire, we proactively manage and maintain your systems to detect and resolve potential issues, even before you and your team are aware of them.
With Digital Fire by your side, your systems will run optimally, your employees will be more productive, and your business will always be available to serve your customer.
Simplify Your IT Solution
Too many businesses in the GTA are overburdened by mismanaged IT, unaware of the limits that inefficient and inadequate technology is placing on their success. Technology is a key driver for business growth. With better IT, you will achieve more. The Digital Fire Four Factor advantage is:
Proactive
We have as many proactive staff as we do reactive staff, for a better outcome
Hardware
With hardware included, your IT burden just got a lot smaller
Security
Security is baked into everything we do; we go way beyond antivirus
Backup
Full backups are always included, because you have to be ready for anything
Outsourcing Your IT is a Big Decision
We know how daunting trying to find the right partner can be. Here are 3 things to consider when choosing a provider:
1. Only 25% of IT support should be reactive. If reactive support is all you're getting from your current IT provider, then you’re paying too much for something your business doesn't need. Talk to us to schedule a free IT assessment today! It will enable us to dig deep and determine which aspect of your IT you should invest in.
2. Some providers profit from your tech problems. This means they won’t go above and beyond to address your issues, which could eventually lead to recurring problems. We counter this by proactively monitoring your systems to spot and fix glitches before you are even aware of them — all for a fixed monthly subscription fee.
3. Inefficiency costs you money, and your IT provider should be aware of this. Digital Fire experts are trained to resolve issues with urgency and care because we understand how devastating every second of downtime could be to your business.
Take a Free Assessment of Your Information Technology
Take a free assessment of how your IT and business technology is now performing. The assessment can be done by techical and non-technical busines leaders and take 10 minutes of your time. You will get the clarity you need to evaluate your own technology environment from a strategic perspective.
Digital Fire: An IT Provider You Can Rely On
Digital Fire makes IT simple. We function as an extension of your business, so we always have your best interests at heart. We are on call 24/7 to ensure you experience as minimal downtime as possible. We provide unbiased, expert advice so all your technology solutions are worth every penny of your investment.
Outsourcing your IT department to Digital Fire protects you from unexpected troubles and unreliable systems. We create innovative yet effective solutions to help you run a smooth business.
We take time to understand your IT needs and business objectives.
We offer a variety of managed IT service options catered to your distinct needs.
We train your staff on newly implemented technologies and cybersecurity.
We provide non-stop support to ensure everything is working as it should.
Digital Fire Company Timeline
Leslie starts a computer company, working out of his car to fix computers for people he knows while attending McMaster University for Biochemistry.
1999
2000
Leslie faces a tough decision as the business grows rapidly. He considers not returning for his fourth year at McMaster due to the high demand for his services.
Leslie graduates with an honours degree in Biochemistry. Instead of pursuing medical school as planned, he decides to go full-time with Digital Fire.
2001
2002
Leslie hires his first employees, marking the beginning of the company's growth.
With several employees on board, Leslie transitions from being a solo operator to building a process-driven business, shaping the future of Digital Fire.
2005
2009
Digital Fire pivots to a new business model, moving from hourly billing to a monthly subscription model. The focus shifts to preventing IT problems rather than just reacting to them.
Digital Fire joins an IT best practices peer group and completes its transition to a managed service provider (MSP). The company now has dedicated proactive staff and IT strategy consulting staff.
2016
2017
Digital Fire integrates cloud services into its core offerings, believing that cloud computing is essential for all clients. The service offerings are redefined around cloud as a standard part of IT services.
Digital Fire makes the CRN list of the top MSP providers in North America for the first time.
2019
2020
Digital Fire integrates security into its core IT services, emphasizing that security should be an organization-wide philosophy rather than an add-on.
Digital Fire launches a standalone security consulting practice, focusing on alignment with security standards like CIS/NIST and others.
2021
2023
Digital Fire wins the SME Magazine Canadian Digital Business of the Year award for 2022.
As we celebrate 25 years in business, we are honoured to be included in the prestigious 2024 Channel Futures MSP 501 list, recognized among the top managed service providers in the world. With a dedicated team of 25 professionals, we are committed to continuing our growth by delivering innovative IT solutions and exceptional service to our clients.
2024
In Partnership With EPRA
We are proud to work with the EPRA members to ensure that electronics are recycled properly with the least possible environmental impact.
Working on behalf of more than 7,800 stewards in nine provinces and throughout over 1,400 municipalities, EPRA/Recycle My Electronics diverts electronics from landfills, and prevents illegal export by providing accessibility for secure and convenient electronics recycling, including more than 2,500 authorized drop-off locations.
You can drop off your electronics at our offices, or we can arrange to pick them up during an IT visit.
For more information, please visit
https://recyclemyelectronics.ca/on/about-us/
Supporting Students with Our Laptop Donation Program
We are proud to partner with various organizations, including the The Baseball Island Foundation, Lidia's Kids College Fund, and the Dominican Joe Foundation School, to provide students with access to the technology they need to thrive.
Through our laptop donation program, we equip students in underserved communities with the essential tools for their education. These efforts are part of our commitment to closing the digital divide and ensuring that every student has the opportunity to reach their full potential.
If you would like to learn more about our program or how you can contribute, visit here.
Most companies think that their technology is fine
So they don't take action until it's too late
Organizational Policies and Practices: Diversity, Equity, and Inclusion
At Digital Fire, we are committed to fostering an inclusive, equitable, and diverse environment. Our policies and practices are designed to promote these values throughout our organization and in the communities we serve.
Reconciliation
We acknowledge the impacts of colonization on Indigenous communities and are dedicated to supporting reconciliation efforts. This includes recognizing traditional territories and supporting Indigenous initiatives.
Diversity
Diversity is a core value at Digital Fire. We strive to create a workplace that reflects the varied backgrounds, experiences, and perspectives of our society. Our recruitment and retention practices focus on building a diverse team, and we celebrate and respect the differences that each individual brings to our organization.
Equity
Equity is fundamental to our values. We aim to ensure everyone has access to opportunities and resources through inclusive hiring practices, fair compensation, and continuous professional development.
Inclusion
Digital Fire actively promotes an inclusive culture within our organization and beyond. We encourage open dialogue and continually seek ways to enhance our efforts in diversity and inclusion.
Community Engagement
We engage with the broader community to promote diversity, equity, and inclusion by supporting initiatives and participating in local efforts.
At Digital Fire, we believe there is strength, talent, and power in operating with these values in mind. Embracing diversity, equity, and inclusion not only enhances our organizational culture but also creates a strategic advantage.
By embedding these principles into our culture, Digital Fire strives to be a leader in promoting diversity, equity, and inclusion.
