I was working on a Sunday developing a new online course when I realized I couldn't get onto our video recording platform. I submitted an "urgent" ticket to DigitalFire expecting the matter to be resolved on Monday. As I continued with my work a message box popped up on my screen. It was a DigitalFire support person (Scott) who was asking if he could help me right then. The matter was soon resolved by him and I was able to continue with my recording. Many thanks for your excellent service DigitalFire!