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How softphones improve business performance

When working remotely, there are many tools you can use to communicate with your colleagues and clients. You have email, analog phone calls, internal discussion forums, and issue tracking software. However, if you want to dramatically improve business performance, softphones are the way to go.

Microsoft rolls out new Microsoft 365 Apps admin center capabilities

The pandemic has expedited cloud migration timelines, and IT administrators have had to accomplish gargantuan tasks in record time, such as moving workflows to the cloud, securing company devices, and ensuring 24/7 data access. As the cloud becomes an increasingly pivotal part of business operations, Microsoft continues to improve the Microsoft 365 Apps admin center by adding new features that will make data management easier.

5 Ways your business can benefit from dashboards

Data dashboards have become increasingly popular for businesses. These data visualization tools give you an overview of how your business is performing, and they cater to a wide variety of users, from marketing staff to project managers. Let’s take a look at how dashboards can support your business activities.

Windows 11 settings you should turn off

Do you feel like your online activity is being spied on? That’s because it probably is — but not by cybercriminals as you might think. It’s more likely that it’s your operating system that's tracking your information. Learn more about Windows 11’s not-so-private settings and how to fix them to ensure your privacy.

Understanding fileless malware

Though fileless malware has been around much longer, it only became a mainstream method of cyberattack in 2017. With fileless malware, cybercriminals are able to use legitimate tools and services, such as existing software, applications, and authorized protocols, to carry out malicious activities like unauthorized data retrieval or data damage.

Laptops vs. desktops: Which should your small business use?

When purchasing computers for your small business, one of the biggest decisions you’ll have to make is whether to get desktops or laptops. The choice ultimately depends on five factors, which we’ve outlined for you below.
Portability
The COVID-19 pandemic has driven most businesses to adopt remote work and hybrid work setups.

Keep callers on the line by using these VoIP features

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.

Microsoft 365 Apps admin center: Features you need to know

Migrating workflows to the cloud, securing all company devices and software, and ensuring 24/7 data access are gargantuan IT admin tasks, especially as companies adopt flexible working arrangements post-COVID-19. Fortunately for Microsoft 365 Apps users, the admin center offers features that empower IT personnel to be more efficient and effective in handling these crucial responsibilities.

The advantages of a hybrid cloud setup

Each of the original types of cloud infrastructure — public and private — comes with their own sets of pros and cons. Fortunately for resource-strapped small- and medium-sized businesses (SMBs), they don’t need to conduct trial and error to see which one is best for them — they can simply reach a happy medium with the hybrid cloud.