Critical Tech Choices for a safe IT infrastructure Management
When setting up your IT infrastructure, the safety of your data should be one of your biggest priorities. The last thing you want is a system that’s easily targeted by hackers, as dealing with digital threats can be incredibly costly and damaging to the reputation of your business. To prevent this, you’ll want just as much safe IT infrastructure management as you do infrastructure in general.
IT infrastructure management can seem especially complicated if you’re new to setting up IT systems. Since most businesses need an online presence or rely entirely on online systems, a safe IT system is incredibly important for your company. These few tips and terms should help you know exactly what to look for in setting up your IT infrastructure management.
What is IT Infrastructure?
IT infrastructure can seem like a broad term, but it refers to the technological toolset your business uses, including the hardware that your company runs with like computers and servers, the software you choose to do your business through and access data, and the network channels like websites and communication programs that your customers, partners, and employees use to do business.
What is IT infrastructure management?
Managing your IT infrastructure essentially means having someone keep an eye on the entire chain of custody, which is to say all the potentially vulnerable entrance points of your system. Managing IT infrastructure means ensuring where a technical problem might be happening, be it an individual device or a problem with a specific program you’re using.
Most importantly, IT management also involves watching for potential areas that hackers may want to target or have attempted to break into to improve the IT infrastructure to be much safer. They’ll be doing routine safety checks and suggesting ways to improve the infrastructure to be safe from outside interference.
Categories of IT infrastructure management
Since there are so many depths to what makes up IT infrastructure, the management and monitoring can usually be divided into a few different areas. There can often be a lot of overlap, but these three categories are the main parts of your IT infrastructure that you’ll need active management for.
Systems management is the largest of these categories, as nearly any part of your IT infrastructure can lead back to it. It refers to mapping out safety risks and technical issues and what other areas it might affect. By ensuring what areas are affected by a given risk, you can solve small problems that might go unnoticed and larger problems that might grow bigger if left unchecked.
For example, if you’re having problems with the customer assistance section of your website, it might be because of an issue with the overall website not communicating to the team. Alternatively, something on the customer’s end of the website might be unclear or slightly bugged, meaning it has some simple problems that are easily fixed. Systems management makes sure exactly what a given IT problem is and the extent of the issues.
While systems management has to do with the areas of your IT infrastructure itself, network management refers to how each area of your IT system connects to one another, which is where much hacker protection falls into, as your IT management will look at any access points like work devices and company accounts to make sure nobody enters your network unexpectedly.
Network management can even include personal devices, particularly if you have remote workers. If you don’t have a safe system for employees to access business data from home, their computers are potentially easier to hack, resulting in your IT system being penetrated. Your network management will aim to find password systems and programs to help prevent this.
The last aspect of your IT infrastructure management is how and where you store your data, which can potentially be through physical means, like hard drives, USB flash drives, and work computers, but it’s much more common now to use cloud storage to keep your company and customer information safe in a digital space.
Storage management involves looking at how to store your data safest, including evaluating how challenging it is for hackers to find and access your information, as well as ensuring it’s easy enough for your business to access its own records without too much difficulty. Safety is important, but it shouldn’t come at the cost of your business’s efficiency.
Which collaboration platform is best for IT infrastructure?
Setting up a new IT infrastructure usually means you’ll be looking at various platforms and services from various tech companies. You may be choosing between Apple and PCs, Android or iPhone programs, and even Google and Microsoft services. It’s important to discuss and consider each IT infrastructure platform, but it’s important to know no platform is entirely superior.
These brands are popular and successful because of their care and consideration for safety and easy usage. Your choice comes down to what’s best for your business. So long as you feel comfortable and supported by a given brand’s services and tools, then you’ve chosen the correct IT infrastructure platform.
Where do you store your files
There are all kinds of different ways to keep your business files and data safe and secure, but if you want an ideal way to store your information, cloud storage is one of the easier ways to get a good balance of simplicity and security. Cloud computing technology involves using a service like Google Drive or Dropbox to store your files, which are accessible to end users with your private account information and passwords regardless of the device they use.
Cloud storage still involves some auction that IT infrastructure managers will have to handle since each device that an employee or partner accesses the cloud service from can become a target for hackers and thieves. But, since this information isn't immediately lost if a physical component is damaged or stolen, disaster recovery is easier and damage significantly more preventative.
How to safely store and exchange data with customers
While storing your files is great with cloud services, you have to be significantly more cautious with customer data. Things like passwords, personal information, and credit card details are often exchanged with customers in your business. Most storage systems (including many cloud storage systems) can lead to victimization of your consumers if your system is successfully hacked and is part of why you should often avoid exchanging customer information directly through email.
IT infrastructure management teams usually do this by improving the encryption of this information, meaning various passwords and protective measures allowing those who access your information to provide additional efforts to access specific pieces of data. If you’re handling passwords or personal details of your customers, you should always use as many additional efforts as possible to protect your data storage and ensure they can trust you with that information.
How to properly manage IT infrastructure
Besides working with an infrastructure management service like Digital Fire to help you establish and maintain a healthy IT network infrastructure, proper management usually involves having team members on-hand at all times to help solve problems as they come up. IT managers perform system and network monitoring, fixing any issues that your business is experiencing and predicting what problems might come up further down the line.
To do this, they often have specific routine tasks and checks to make sure each part of your system, network, and storage is safe and working as intended. So long as they feel comfortable approaching you to suggest improvements to your system, you should have reasonable IT infrastructure management that will perform exactly how you need.
What are the benefits of IT infrastructure management?
The biggest strength of strong IT infrastructure management is the safety that comes with it. Cybercrime is becoming more and more popular, and the easiest way for your business to become a victim is through unawareness of your IT system. Having it be properly managed and looked after by a team or individual will allow your business to run safely, and helps you prevent hackers from looking at your business as a target.
Just as importantly, it ensures that your business runs consistently and securely, as keeping your business safe from hackers will also lead it to be more fluid and intuitive. IT systems and networks can be incredibly challenging to set up, but proper IT infrastructure management will help you avoid tech problems on every front.
Frequently Asked Questions
An IT infrastructure architect designs your IT system from the ground up, handling every aspect of your infrastructure to make sure it is safe from hacking and fits your needs. They ensure it's easy to maintain and fix if problems come up or changes need to happen.
This is essentially the person who manages your IT team and oversees your hardware, system, and network infrastructures. They won’t necessarily be digging into your systems often if they have a team working for them, but they usually will delegate tasks to their team and work with the business owner to make sure the business’s IT infrastructure is safe and effective.
Cloud storage is definitely less vulnerable to physical damage, as the data centers that this type of storage is held in are generally consistent and won’t fail often. That said, the devices that access cloud storage are all risks to hackers if they’re stolen or accessed, so those who access cloud infrastructure components off of company computers should ideally have secure passwords that aren’t saved on their devices to ensure safety.
Encryption key management means you have a specific program that allows you to set up encryption keys, primarily for client data and credit card details. Having this kind of system is vital to protecting information in case of an attempted hack.